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ABC-CRMS |
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ABC-CRMS is a full featured complaint
relationship management system, providing an
efficent way of managing and following up
customer complaints and feedbacks. It
provides a mechanism to track all points of
contact between the customer and the
company, and do it in a integrated way so
that all sources and types of contact are
included, and all users of the system see
the same view of the customer(reduce
confusion).
A good CRM program can improve customer
service by facilating communication in
several ways. The basic objective of the
system is to effectively collect and manage
the complaint data and provide further
analysis for meaningful information.
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The system provides the following
functionality:-
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Collect
complaint and other data remotely
Perform complaint audit
Help pinpoint system losses and
theft
Improve cash flow management
Improve Customer relationship
management by performing
investigations, design custom
tariffs etc
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